
STORE POLICY
Customer Care
How Do I Place An Order?
Once you have all of the items you want in your shopping bag, the next step is to Checkout.
Follow the steps below to proceed with the checkout process.
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Verify your merchandise
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Enter a promo code, if applicable
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Verify Total
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Enter your shipping information
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Enter your shipping information clearly, making sure you omit periods and hyphens.
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Choose your shipping method:
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Standard: 3 - 6 business days
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Premium: 2 - 3 business days
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Express: 1 - 2 business days
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Enter your payment method
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Choose your payment method.
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Review your order
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Place order
The following payment options are acepted:
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Visa
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MasterCard
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Discover
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PayPal
When ordering online, applicable sales tax will be applied when shipping to states in which it is required by law to do so.
How can I track my order?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
Please note: It may take 24-48 hours for your tracking information to reflect details on UPS, FedEx, USPS sites.
Payment & Shipping
"Business days" are defined as Monday-Friday, excluding holidays.
Please note: When your items are shipped, we will use the most appropriate delilvery method, depending on the weight and shipping destination of your package.
*The below information pertains to orders placed within the United States.
Standard Shipping Times
Orders placed by 5:00 PM EST will be processed the following next business day.
Orders placed on Monday by 5:00 PM EST will be processed on Wednesday and the estimated delivery day is Friday.
Expedited Shipping Times
Orders placed by 5:00 PM EST for in-stock merchandise with expedited shipping (Premium/Express) are processed the following business day.
Example: Orders placed on Sunday by 5:00 PM EST will be processed on Monday and the estimated delivery day is Wednesday.
Returns & Refunds
NO REFUNDS FOR SALE ITEMS.
- Customers are responsible for all shipping costs, unless the item(s) received were damaged or the wrong item(s)
sent, in this case we will refund you for the shipping cost.
- All returns must be sent back within 10 days of receiving package and must be in the unopened original packaging, with tags and in new condition.
- Refunds are typically received within 2 weeks from the time that you mail them. Once we receive your return in our distribution center, please allow 2 business days for it to process.